Customer Support

To place an order, customers must first log in or have an active Tradeasia account. Once logged in, you can submit a Request for Quotation (RFQ) through the Contact Us page. After the quotation is confirmed, our sales team will assist you with the order process. For account or login assistance, please contact us at

Once your order is dispatched, we’ll generate your invoice based on your selected communication preferences. If you’ve opted for electronic billing, this will be sent to your inbox automatically.

Each cancellation request is assessed individually, based on the order’s current processing stage and eligibility.

If you need to cancel your order, please contact our Customer Support Team as early as possible via email to contact@chemtradeasia.com or (+62) 877-6100-1633. We’ll help find the most appropriate resolution for your case.

Orders may be placed on hold for various reasons—such as pending payment, incomplete documentation, or shipping restrictions.

If your order is on hold and you'd like to know why, please get in touch with our support team at contact@chemtradeasia.com or (+62) 877-6100-1633 for a quick resolution.

Once your order shipped, we’ll send you a confirmation email with a Bill of Lading, tracking number, and shipment details. If you need further assistance, feel free to reach out to us at contact@chemtradeasia.com or (+62) 877-6100-1633.